CloudOps Management

Overview

Remangu CloudOps Management provides continuous operational oversight for cloud infrastructure running content creation, media processing, and enterprise workloads. Our operations team monitors environments around the clock, responds to incidents within 15 minutes, and maintains compliance postures aligned with Trusted Partner Network (TPN), SOC 2, and AWS security benchmarks.

Beyond reactive incident management, the service includes proactive capacity planning, cost optimization analysis, and infrastructure hygiene. Studios and enterprises operating on AWS gain a dedicated operations layer that enforces security baselines, manages identity through JumpCloud IAM integration, and delivers monthly reporting on availability, cost trends, and compliance status—all backed by a 99.99% uptime SLA.

Key Features

• 24/7 Monitoring — Infrastructure telemetry is collected from compute, storage, network, and application layers. Anomaly detection algorithms identify degradation patterns before they escalate to incidents, and dashboards provide real-time visibility into environment health.
• Incident Response — Alerts route to on-call engineers who acknowledge within 5 minutes and begin remediation within 15 minutes. Runbooks codify resolution procedures for known failure modes, and post-incident reviews produce actionable improvements to prevent recurrence.
• Compliance Management — Continuous compliance scanning validates infrastructure configurations against TPN, SOC 2, and AWS CIS benchmarks. Drift detection alerts fire when resources deviate from approved baselines, and automated remediation restores compliant state where policies allow.
• Cost Optimization — Monthly cost reviews identify underutilized resources, oversized instances, and opportunities to leverage reserved capacity or savings plans. Recommendations are quantified with projected savings and implemented upon approval.
• SLA-Backed Uptime — A 99.99% availability SLA covers all managed infrastructure components. Service credits apply automatically when availability targets are missed, and root cause analyses are delivered within 48 hours of any qualifying event.

Technical Specifications

Specification	Detail
Monitoring Coverage	24/7/365, all infrastructure layers
Incident Acknowledgment	< 5 minutes
Incident Remediation Start	< 15 minutes
Compliance Frameworks	TPN, SOC 2, AWS CIS Benchmarks
Identity Management	JumpCloud IAM integration
Availability SLA	99.99%
Reporting	Monthly operational and cost reports

How It Works

1. Onboard — Remangu engineers integrate monitoring agents and log collectors into your AWS environment. We configure alerting thresholds, escalation paths, and compliance scanning policies tailored to your workload profile and regulatory requirements.
2. Monitor — Telemetry flows into our centralized observability platform where automated rules and anomaly detection continuously evaluate environment health. Dashboards are shared with your team for transparency.
3. Respond — When incidents occur, on-call engineers execute proven runbooks to restore service. Communication channels keep your stakeholders informed with real-time status updates, and every incident produces a documented post-mortem.
4. Optimize — Monthly reviews surface cost reduction opportunities, capacity forecasts, and compliance posture updates. Approved changes are implemented by Remangu engineers and validated through automated testing before production rollout.